Dear Parents,

We hope you and your family are doing well.

In light of the recent announcement from Singapore’s Ministry of Health (MOH) regarding the suspension of another local cord blood bank, we understand that many of you may feel concerned about the integrity and safety of your stored samples.

Let me reassure you, at Cryoviva Singapore, safeguarding your family’s future has always been our highest priority. We recently underwent a successful international accreditation audit by AABB (Association for the Advancement of Blood & Biotherapies) and are currently in the process of renewing our license with the MOH. These independent validations reaffirm our compliance with the most stringent global standards of quality and safety.

In addition, since 2024, we have further strengthened our internal processes by introducing quarterly internal audits, replacing the previous annual audits. This proactive step ensures that our systems, workflows, and procedures remain in line with international best practices at all times, not just at formal audit points.

We remain steadfast in our commitment to:

• • Protecting the cord blood and cord tissue entrusted to us with uncompromising care.

  • Maintaining robust systems, monitoring, and processes to ensure consistent compliance.

  • Supporting families who may feel unsettled by broader industry developments, with transparency and guidance at every step.

Your trust is the foundation of everything we do. Please be assured that the samples in our care remain secure, monitored, and fully protected. If you have any questions or would like further reassurance, our customer support team is ready to assist you at clientservices@cryoviva.com.sg or by phone at +65 88398482.

Thank you for your continued confidence in Cryoviva Singapore. We are honoured to be your trusted partner in safeguarding your family’s future.

Warm regards,
Krish Sharma
COO & Director
Cryoviva Singapore